Política de envío

SHIPPING POLICY
Last updated: September 21, 2026

This policy applies to orders placed at cotoala.com. If you have a shipping question, contact support@cotoala.com.

1. Delivery destinations
We ship to the contiguous United States, Europe, Australia and New Zealand. US delivery excludes Alaska, Hawaii and US territories. Available delivery options for your address are shown at checkout. If your address does not have a delivery option, contact us before placing an order.

2. Processing time
Orders are processed within 3 business days. Processing is the preparation period before dispatch and is separate from the transit times below. Business days exclude weekends and applicable public holidays.
For preorders, the expected dispatch timing stated on the preorder page applies instead of the standard processing period. Any preorder payment conditions and expected dispatch timing will be disclosed before purchase.

3. Transit time and shipping charges
Contiguous United States:
- Estimated transit after dispatch: 3-7 business days.
- Shipping: Free, with no minimum purchase.

Europe:
- Estimated transit after dispatch: 3-10 business days.
- Shipping: US$70 per order.

Australia and New Zealand:
- Estimated transit after dispatch: 3-10 business days.
- Shipping: US$70 per order.

Allow up to 3 business days for processing in addition to transit. If the full processing period is needed, the combined estimated period is 6-10 business days for the contiguous United States and 6-13 business days for Europe, Australia and New Zealand. Earlier dispatch may shorten this period. These are estimates, not guaranteed arrival dates; customs inspections, carrier disruptions or other exceptional circumstances may cause delays.

4. Taxes and import duties
Applicable taxes and import duties are calculated according to the destination's requirements and prepaid at checkout. Review the checkout total before completing your purchase. The US$70 international shipping charge is the shipping fee, not a statement that all taxes and duties are included in that amount.
If a carrier asks you to pay a tax or duty already collected at checkout, contact support@cotoala.com with your order number and the carrier's notice so we can investigate and resolve duplicate collection.

5. Tracking and delivery assistance
Shipment confirmation and tracking details are provided when available after dispatch. If tracking does not update, a parcel appears lost, or a delivery is damaged or incorrect, contact support@cotoala.com with your order number and relevant details. We will investigate with the fulfillment provider or carrier and arrange the appropriate remedy. A carrier investigation does not remove your statutory rights.

6. Delayed dispatch
If we cannot dispatch within the stated period, we will notify you and provide an updated estimate where available. We will seek consent to a delay or offer cancellation and refund as required by applicable law. We do not exclude rights to a refund or other remedy that cannot legally be excluded.

7. Address changes and cancellation requests
Check your address carefully before ordering. For a change or cancellation, email support@cotoala.com promptly with your order number. We cannot guarantee changes once fulfillment has started. This does not affect statutory cancellation rights or your eligibility under our Returns and Refund Policy.

8. Special offers and returns
Any additional shipping benefit is governed by the terms presented with that offer. A product discount does not by itself reduce shipping charges. This policy does not revoke benefits validly granted under a promotion.
For returns, eligibility, return shipping and refunds, see https://cotoala.com/policies/refund-policy. Please obtain return instructions before sending a parcel so that it reaches the appropriate destination. This routing request does not restrict statutory withdrawal rights.

Contact: support@cotoala.com
Website: https://cotoala.com