Help Center

Our support team is available 7 days a week and aims to respond within 24 hours. You can reach us by email atservice@cotoala.comor visit our support page atcotoala.com/supportto download the full User Manual, browse setup guides, and submit a support request. We’re always happy to help.

Yes — completely free, forever. Every feature on your Cotoala calendar is included at no extra charge. There are no monthly fees, no subscription tiers, and no features locked behind a paywall. You pay once for the device and that’s it.

Your Cotoala comes with a standard 1-year limited warranty. To extend it to 2 years at no charge, register your device atcotoala.com/registerwithin 30 days of purchase. You’ll need your email address, purchase date, and product model number. Registration is optional — your standard 1-year warranty is valid either way.

The FotoCube app is free and available on both iOS and Android. Simply search for “FotoCube” in the App Store or Google Play to download it. Once installed, create an account with your email address and follow the in-app instructions to pair your Cotoala calendar. The app is required to sync calendars, switch modes, send photos, and manage most features.

Yes. Your Cotoala Smart Family Calendar needs to remain plugged in at all times using the included DC power adapter. Reminders, calendar sync, and photo sharing pause when the device is unplugged and resume automatically once it restarts. Please use the included DC adapter — the USB-C port on the back is reserved for firmware upgrades only and does not provide power.

A Wi-Fi connection is required for calendar sync, real-time reminders, and photo sharing via the FotoCube app. However, you can import photos and videos offline using an SD card or USB flash drive (up to 512GB, not included) without any internet connection. We recommend keeping your calendar connected to Wi-Fi at all times for the best experience.

Cotoala syncs with Google Calendar/Microsoft Outlook (real-time two-way sync, recommended), Apple iCloud, Cozi, Yahoo Calendar, and TeamSnap via ICS link import. A maximum of 3 ICS links can be imported at one time. For unlimited real-time sync, we recommend connecting Google Calendar or Outlook — it has no link limits and updates instantly.

Most likely your calendar entered Sleep Mode, which automatically turns the screen off at a scheduled time you set. Simply press the Power button on the back once to wake it up. If you haven’t configured Sleep Mode and the screen is still black, check that the power adapter is firmly plugged in at both ends. If the issue persists, please contact us atservice@cotoala.com.

Open the FotoCube app, select photos or videos from your camera roll, choose your Cotoala device, and tap Send — they’ll appear on the screen within seconds from anywhere in the world. You can send up to 100 photos per transfer and videos up to 5 minutes long. Alternatively, copy files to an SD card or USB flash drive and insert it directly into the back of the device for offline import.

Setup takes about 5 minutes. Plug in the device and press the Power button on the back to turn it on. Tap settings to enter your device name, language, Wi-Fi password, and time zone. Then download the free FotoCube app, create an account, and tap “Add Device” in the app to scan the QR code shown on your calendar screen. Full setup instructions are available in the User Manual — download it atcotoala.com/support.