Terms of service

1. ABOUT THESE TERMS
Cotoala is operated by TIME WORLDWIDE LLC ("Cotoala", "we", "us" or "our"). These Terms govern your use of our online store at https://cotoala.com and purchases through it. Shopify provides the platform; your purchase contract is with Cotoala, not Shopify. The business details below must be verified before publication.
By using the store or placing an order, you agree to these Terms. Our Privacy Policy explains our handling of personal information; accepting these Terms does not constitute consent to optional advertising or marketing.
Privacy Policy: https://cotoala.com/policies/privacy-policy
Shipping Policy: https://cotoala.com/policies/shipping-policy
Returns and Refund Policy: https://cotoala.com/policies/refund-policy
Mandatory consumer rights prevail over any conflicting provision of these Terms.

2. ELIGIBILITY AND ACCOUNTS
You must have the legal capacity to enter into a purchase contract. Provide accurate contact, billing and delivery information and keep your account credentials secure. Notify us if you suspect unauthorized use. These shopping terms do not replace any separate terms and privacy disclosures applicable to the connected device or companion application.

3. PRODUCTS AND AVAILABILITY
We aim to describe our products, included features, compatibility, dimensions and accessories accurately. Screen settings may affect how colors appear, but this does not excuse supplying a product that fails to conform to its description or applicable legal requirements. Availability and future product descriptions may change; changes do not retroactively alter an accepted order.
Only features, subscriptions, warranties and services expressly stated for the product you purchase are included. Any optional paid service must be clearly disclosed before purchase. Statutory guarantees remain unaffected.
Product features do not require an additional paid subscription. Products include a 1-year commercial warranty. Customers who sign up for Cotoala's email newsletter on our website for free receive an extension to a total of 2 years, not 2 additional years. Newsletter signup is optional and is not required to use product features. This commercial warranty does not replace or shorten mandatory consumer guarantees. Contact support@cotoala.com for warranty assistance.

4. ORDERS, PAYMENT AND CANCELLATION
Review the product, quantity, delivery address, shipping charge and total before submitting your order. An automated order receipt acknowledges receipt and does not by itself resolve any acceptance condition stated at checkout. We will communicate acceptance, dispatch, or any inability to fulfill your order.
We may decline orders for legitimate reasons such as unavailable stock, payment failure, suspected fraud or legal restrictions, subject to applicable law. If we cannot fulfill an order for which payment has been taken, we will notify you and refund the amount due without undue delay and within applicable legal deadlines. We will not substitute products or impose a higher price without your agreement.
For a cancellation or address change, email support@cotoala.com promptly. Changes may not be possible once fulfillment begins. This does not limit statutory cancellation or withdrawal rights, nor rights under our Returns and Refund Policy.
The payment methods actually available for your order are displayed at checkout. Do not send complete payment card details or account passwords to customer support.

5. PRICES, TAXES AND PROMOTIONS
The applicable currency, product price, discounts and shipping charges are displayed before you complete checkout. Applicable taxes and any import charges not collected at checkout must be explained in the Shipping Policy and checkout disclosures. We do not impose undisclosed mandatory charges after purchase.
Promotions are subject to their published eligibility, dates, limits and combination rules. Changes to a promotion do not remove benefits already validly earned under its terms. A promotion cannot remove mandatory consumer rights.
Preorders must disclose expected dispatch timing and payment conditions before purchase. Any lifetime shipping offer requires separate, clear terms defining eligible recipients, destinations, products and services. These Terms do not independently create or revoke such an entitlement.

6. SHIPPING AND DELIVERY
Our Shipping Policy states the supported destinations, processing period, estimated transit times and shipping charges. Processing and transit are separate periods unless expressly stated otherwise. If dispatch is delayed, we will notify you and provide the options required by applicable law, including cancellation and refund where applicable.
Please report missing, damaged or incorrect deliveries to support@cotoala.com. We will investigate and arrange an appropriate remedy. Handover to a carrier does not eliminate our delivery obligations or transfer risk in a manner prohibited by applicable consumer law.

7. RETURNS, REFUNDS AND WARRANTIES
Our Returns and Refund Policy explains the 30-day return request window, procedure, eligibility and charges. It must be read together with any more favorable offer validly made for your order and your statutory rights.
Commercial return periods and product warranties do not shorten statutory rights for defective, misdescribed or nonconforming goods. Nothing here excludes consumer guarantees or remedies that cannot legally be excluded, including applicable rights in Australia, New Zealand, the European Union and the United Kingdom.

8. INTELLECTUAL PROPERTY
Website text, designs, logos, images and other protected content belong to Cotoala or the relevant rights holders. You may use the store for lawful personal shopping. You may not copy or commercially exploit protected content without permission or another lawful basis. References to trademarks do not represent that every mark is registered.

9. REVIEWS AND SUBMISSIONS
If you submit a review for publication, you permit us to display it for that purpose, subject to your rights and our Privacy Policy. You must have the necessary rights to the submitted content and disclose any incentive received. Reviews must be truthful and must not unlawfully disclose another person's information.
Submitting a review, support message or image does not automatically authorize us to use your identifiable image, family photographs or personal information in advertising. We will obtain separate permission for such advertising use. This section does not grant a blanket perpetual advertising license over private communications or children's photographs.
We may remove unlawful, abusive, fraudulent or rights-infringing submissions. This does not authorize us to misrepresent genuine customer feedback.

10. ACCEPTABLE USE AND AUTOMATED ACCESS
Do not use the store for unlawful purposes, fraud, impersonation, harassment, malware, unauthorized collection of personal information or interference with security. Automated access must comply with our express authorization and applicable access restrictions; it may not bypass security measures or conceal its identity where identification is required. Authorized shopping integrations are not prohibited solely because they are automated.

11. THIRD PARTIES AND SHOPIFY
Third-party links and optional services may have their own terms and privacy notices. Their availability does not remove our responsibilities for goods sold by us. Shopify supplies the commerce platform but is not the seller of our products. Nothing in this section waives claims or remedies that cannot lawfully be waived.
Shopify privacy information: https://www.shopify.com/legal/privacy/consumers

12. ERRORS AND CHANGES
If we discover a material pricing or product error affecting your order, we will contact you and explain the lawful options. We will not unilaterally increase an accepted order's price. Where cancellation is permitted, amounts owed will be refunded within applicable deadlines.
We may update these Terms prospectively by posting a revised version with an effective date. Material changes will be notified where required. Changes do not retroactively remove rights under existing orders.

13. SERVICE LIMITATIONS AND LIABILITY
We cannot guarantee uninterrupted or error-free website access. Any lawful limitation on website availability is separate from our obligations to deliver conforming goods and honor stated warranties and refunds.
Nothing in these Terms excludes or limits liability for fraud, willful misconduct, death or personal injury caused by negligence where prohibited, or any liability, warranty, guarantee or consumer remedy that cannot legally be excluded or limited. Any permitted limitation applies only to the extent allowed by applicable law.

14. SUSPENSION, SEVERABILITY AND DISPUTES
We may restrict access for substantiated misuse or security reasons, subject to applicable law. Suspension does not erase obligations relating to paid orders, valid refunds or privacy rights. If a provision is unenforceable, the remaining provisions continue to apply to the extent lawful.
Contact support@cotoala.com first if you have a concern. These Terms do not require you to give up access to any court, regulator or dispute process available under mandatory law.
MERCHANT CONFIRMATION REQUIRED: Obtain an appropriate governing-law and jurisdiction clause after confirming the seller's legal establishment and target markets. Do not substitute a location solely from a mailing address or impose exclusive foreign courts on consumers where prohibited.

15. CONTACT
TIME WORLDWIDE LLC, trading as Cotoala
Email: support@cotoala.com
Business contact address: 1417 South Burgandy Trail, Jacksonville, FL 32259, United States
MERCHANT CONFIRMATION REQUIRED: Verify the company and contact address, resolve the two different telephone numbers on the website and supplied policies, and set the actual effective date before publication. This address is not an instruction to send a return without receiving return instructions.